FAQs
Do you accept returns?
Yes, we do accept returns. For full details regarding our return policy, see this page.
Do you offer free shipping?
Where are you located?
Our warehouse is located in Queens, NY, and we have an administrative office located on Long Island, NY.
How are orders packed?
Can I learn more about the history/story of a rug?
Yes. We have many generations of experience with the rug business, and have a very strong knowledge base of the origins and type of rug. If you would like any additional information, please let us know.
How can I properly care for my rug at home?
Rugs made of wool and silk rank among the most beautiful and durable home furnishings in the world. To maintain the beauty of your rug for decades, we suggest vacuuming your rug regularly to remove dirt, loose fibers and to restore freshness. For older and antique rugs, a more gentle vacuum or a broom is recommended. For all rugs, do not vacuum over the fringes as they may become caught inside of the vacuum and tear; instead use a broom or brush. To ensure even wear on the fibers in your Oriental rug, we recommend to rotate it about once per year, or more frequently for rugs in high traffic areas, and less frequently for low use areas.
Will my rug look exactly as it does in the picture?
We try our best to take a very accurate picture of the rug. Due to differences in monitor size and screen resolution, rugs may appear slightly different in your browser than they do in person. Since rugs absorb a lot of light from their surroundings, a color of a rug may look slightly different depending on the amount of light in the room as well as the angel you are viewing it from. Most of our customers find that the rug looks much more beautiful in person than it does in the picture.
Will there be any major unexpected flaws with the rug?
We do our best to show you the maximum exposure of the rug and to explain any flaws with the rug. Most of our rugs are vintage or antique, and therefore it is not uncommon to see some signs of usage, which is part of character of the rug. Customer satisfaction is our priority. We note the condition of each rug in our listings. If you have any questions about the condition of a particular rug, please contact us. We are here to help and resolve any issues.
Do you offer flexible payment plans?
Yes, we are happy to work with our customers to arrange special payment plans. There a few options for this. The first our "Pay In Installments" option, which allows customers to split their purchase into 4 payments. For more information regarding this payment option, please visit our Pay In Installments page.
The other option we have available is a layaway plan. Under this option, the customer can divide their payment into 3 - 6 payments over the time frame that they request, until 6 months. After receiving the full payment, we will ship out the rug. For help setting up a payment plan, please contact us at hello@jewelrugs.com, with the item title, the requested number of payments, and the requested time frame to complete the payments.